| S/N | CUSTOMER SUPPORT SERVICES | CUSTOMER REQUIREMENT(S) | Cost | Timeline |
| 1 | Responding to Correspondences | Request submitted to the relevant office | Nil | 5 working days or as per timelines |
| 2 | Response to phone Calls | Call through official landline | Free | 15 seconds |
| 3 | Inquiries | Verbal or written inquiry | Nil | 3 working days |
| 4 | Admissions enquiry | Verbal or written inquiry | Nil | 3 working days |
| 5 | Teaching | Approved teaching timetable | lecturer cost | As per University teaching calender |
| 6 | Examinations | Administration and invigilation of examinations | Lecture cost | As per University examination schedules |
| 7 | Supervision of post graduates students | Completion of course work and approval of research proposal | Approved University fee |
Msc - 2 years Phd - 3 years |